Contact Us. We are here for you.
At SIRIS, you’re never trading alone. Whether you need more information, have questions about your account, or need help navigating the platform, our dedicated support team is ready to help.
Contact Us
Available 24/5 from 9am - 6 pm GMT+4
Speak directly with trained specialists.
General:
+44 (0)330 822 5219
Technical:
+44 (0)330 822 5219
Email Us:
support@siris.broker
Get an answer fast
Submit a request and we will get back to you as soon as possible.
Frequently Asked Questions:
Account & security
How do I open an account?
Opening an account is simple and fully online. Just click “Open Account” and follow the steps to sign up, verify your identity, and access your personal dashboard. You can begin trading right away or try a demo account.
How do I change my account type?
Your account type upgrades automatically based on your total net deposit amount. Once your deposit reaches the minimum required for a higher-tier account, the upgrade is processed within 24 hours.
Can I have multiple trading accounts?
Yes. You can create and manage multiple trading accounts from your SIRIS Wallet. Easily transfer funds between accounts, assign strategies, or test different markets. Learn more on the E-Wallet page.
How do I know my money is safe?
We take the security of your funds seriously. Client funds are held in segregated accounts with reputable financial institutions. Our systems include advanced encryption, two-factor authentication, and full compliance with KYC and AML regulations.
Can I trade with a demo account first?
Yes, we offer a fully functional demo account available for up to 30 days. Practice trading with real market conditions — no risk involved. Ideal for beginners and strategy testing.
Trading with Siris
What platform do you offer for trading?
We offer trading on cTrader, a powerful and user-friendly platform trusted by professionals worldwide. You can trade on desktop, mobile, or web — with access to advanced charting, fast execution, and automated trading features.
Do you offer interest on idle funds?
Yes. Eligible accounts receive daily interest payouts on unused funds. It’s automatic, transparent, and included in your account benefits.What trading fees do you charge?
What trading fees do you charge?
Our fee structure is fully transparent and based on account type. We offer competitive spreads and commissions starting from 0%. Additional trading fees depend on the asset type and trading conditions. See our Account Types page for details.
What assets can I trade?
You can trade a wide range of instruments including Forex, spot metals, indices, energies and CFD on crypto, ETFs, shares and NDFs. Explore all available markets on the Asset Types page.
Yes, we offer a fully functional demo account available for up to 30 days. Practice trading with real market conditions — no risk involved. Ideal for beginners and strategy testing.
Deposits & withdrawals
How do I deposit or withdraw funds?
Log in to your dashboard and navigate to the Wallets section. From there, you can choose a specific wallet and your preferred method to deposit or withdraw. You can also deposit and withdraw directly through the Funds section. We support bank and crypto transfers.
Is there a minimum deposit amount?
Yes, minimum deposits vary based on the account type. You can start with as little as 200 USD. To unlock additional features and tools with higher-tier accounts, advantages begin with a deposit of $10,000 USD and more. You can view specifics on the Account Types page.
Are there any deposit/withdrawal fees?
Siris does not charge fees for deposits or withdrawals. However, your bank or payment provider may apply external charges, especially in the case of international transfers.
How long do deposits and withdrawals take?
All requests are processed by our team within 24 hours and free of charge. However, the speed of the bank transfer depends on your location and your bank’s processing times – typically 1-3 business days for UK and Europe bank accounts and 2–5 business days for Asia & other international regions. If you are transferring funds via crypto the processing times may vary by blockchain network but typically within 1–2 hours.
Yes, we offer a fully functional demo account available for up to 30 days. Practice trading with real market conditions — no risk involved. Ideal for beginners and strategy testing.
Company and regulation
Is Siris regulated?
Siris is a registered trademark of TWD Financial Group Ltd. TWD Financial Group Ltd holds a Global Business Licence (Licence No.: GB25204412, Code: FS-4.1) authorising our international business operations. This international license allows us to provide services globally, with a focus on transparency, security, and operational integrity. Please note, we currently operate outside of EU jurisdiction.
What services does Siris offer?
SIRIS offers investing services, including access to global financial markets, and additional related services.
Yes. You can create and manage multiple trading accounts from your SIRIS Wallet. Easily transfer funds between accounts, assign strategies, or test different markets. Learn more on the E-Wallet page.
We take the security of your funds seriously. Client funds are held in segregated accounts with reputable financial institutions. Our systems include advanced encryption, two-factor authentication, and full compliance with KYC and AML regulations.
Yes, we offer a fully functional demo account available for up to 30 days. Practice trading with real market conditions — no risk involved. Ideal for beginners and strategy testing.
Partnership Opportunities
Explore how you can partner with Siris to expand your business and enhance your client relationships. We offer programs for both Introducing Brokers and Affiliates, designed to support various business models
Contact us
Ready to start trading with Siris?
Commision starting at 0%
1000+ market tools
No deposit and withdrawal fees
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